Cranney Home Services

The reviews present a clear divide in customer experiences with Cranney Home Services. On one hand, there are positive sentiments highlighting the efficacy and cordiality of the technicians. Many reviews mention that the technicians are knowledgeable and provide effective solutions, further bolstering their reputation for quality work when it is carried out. Repeated praises for individuals like P... Read more

The reviews present a clear divide in customer experiences with Cranney Home Services. On one hand, there are positive sentiments highlighting the efficacy and cordiality of the technicians. Many reviews mention that the technicians are knowledgeable and provide effective solutions, further bolstering their reputation for quality work when it is carried out. Repeated praises for individuals like Patrick and Frank demonstrate that the competence of the staff can lead to satisfactory service delivery. On the other hand, the predominant negative sentiments revolve around pricing and customer service. Numerous customers expressed feeling overcharged for services that they believe should be significantly cheaper. There are consistent mentions of high markups on both labor and materials, leading many to perceive the company as engaging in practices akin to price gouging. Instances of diagnostic fees being charged without adequate service or explanation, as well as customers being presented with unexpected costs after initial evaluations, contribute to this feeling of mistrust. Additionally, there are considerable complaints regarding scheduling issues, with several reports of missed appointments without any notification to the customers. This kind of negligence has led to strong feelings of frustration and abandonment, especially in emergency situations where timely assistance is critical. The scheme of a monthly membership appears problematic for a subset of customers who feel misled by the promises laid out concerning potential benefits, yet report minimal practical value received in return. This contradicts expectations for transparency in service details and costs, which many reviewers cite as lacking during their interactions. In conclusion, while Cranney Home Services does have a loyal customer base enjoying satisfactory service at times, the prevailing negative feedback regarding pricing, customer service, and reliability overshadows the positive experiences. For potential customers, it Read less