Chase & Tolan Plumbing & Heating

Chase & Tolan demonstrates strong technical expertise and emergency responsiveness, with many customers praising quick arrival times, skilled workmanship, and knowledgeable staff. However, the company is significantly hampered by a persistent and severe responsiveness problem: approximately 11 reviews explicitly cite failure to return phone calls, delayed callbacks, or non-responsiveness to custom... Read more

Chase & Tolan demonstrates strong technical expertise and emergency responsiveness, with many customers praising quick arrival times, skilled workmanship, and knowledgeable staff. However, the company is significantly hampered by a persistent and severe responsiveness problem: approximately 11 reviews explicitly cite failure to return phone calls, delayed callbacks, or non-responsiveness to customer inquiries. This communication breakdown undermines professionalism and project completion scores. Pricing is generally viewed as fair to reasonable, though some customers note higher rates. The company excels when actively engaged but struggles with follow-up communication and callback commitments. Read less