Boston Standard Company

The recent reviews for Boston Standard Company reflect a predominantly negative sentiment, highlighting significant issues related to customer service, communication, pricing transparency, and the quality of work performed. While some customers praised individual technicians for their personable, professional approaches and technical skills, the overarching theme across many reviews points to frus... Read more

The recent reviews for Boston Standard Company reflect a predominantly negative sentiment, highlighting significant issues related to customer service, communication, pricing transparency, and the quality of work performed. While some customers praised individual technicians for their personable, professional approaches and technical skills, the overarching theme across many reviews points to frustrating experiences and perceived unfair practices. Many reviewers emphasized high service costs, unexpected charges, and poor follow-through on commitments, resulting in customers feeling taken advantage of. The presence of prompt scheduling and polite technicians did little to mitigate the dissatisfaction stemming from overall service quality, leading several to warn potential customers to consider alternative service providers. ### Detailed Sentiment AnalysisCustomer Service Issues: A significant number of reviewers reported negative experiences with customer service, indicating that communication was often lacking or unprofessional. Many mentioned being hung up on, having to follow up multiple times for responses, and experiencing frustrating misunderstandings. In some cases, customers felt that they were treated contemptuously, especially when bringing up concerns regarding previous service calls.High Pricing and Lack of Transparency: Reviewers frequently mentioned exorbitant charges for services that they felt did not match the quality delivered. There were numerous reports of substantial discrepancies between quoted prices and final bills, leading to feelings of being overcharged. Additionally, there were complaints related to how estimates were presented without adequate transparency, which contributed to customers feeling disillusioned and misled.Quality of Work: While some technicians received commendations for their workmanship and competence, the poor quality of installations reported by several customers overshadowed these positives. Recurring issues, insufficient repairs, and damage during work were common themes. Many customers expressed discontent regarding the lack of professionalism and attention to detail during installations, leading to significant inconveniences and additional repair costs.Operational Inefficiencies: Numerous reviews cited instances of poor scheduling practices Read less