Bilo Plumbing and Heating

Bilo Plumbing shows a mixed but analyzable track record across all four dimensions. Professionalism is the most discussed dimension and is dragged down significantly by a failure to respond to callback requests, a refusal to service a customer with young children in the cold, and a lack of transparency about billing two plumbers without prior notice — despite several reviews praising politeness ... Read more

Bilo Plumbing shows a mixed but analyzable track record across all four dimensions. Professionalism is the most discussed dimension and is dragged down significantly by a failure to respond to callback requests, a refusal to service a customer with young children in the cold, and a lack of transparency about billing two plumbers without prior notice — despite several reviews praising politeness and prompt response. Pricing received a notably negative mention regarding a $277 charge for a 30-minute job with undisclosed dual-plumber billing, partially offset by one review noting the final bill came in under quote. Project completion is moderately positive — jobs were generally finished and one emergency was handled well remotely — but the refusal to service an existing customer and the unanswered estimate calls are meaningful failures. Experience scores highest, with specific praise for handling a rare Grohe filtration system, a propane line installation with permit and inspection, and quality workmanship noted across multiple reviews. Read less