Big Blue Plumbing & Heating

Big Blue Plumbing & Heating has a strong and well-documented track record of professionalism, with the vast majority of reviewers praising punctuality, communication, courteous staff, and responsiveness — including after-hours and emergency situations. Technical skill and problem-solving ability are frequently highlighted, with multiple reviewers noting that technicians identified issues other p... Read more

Big Blue Plumbing & Heating has a strong and well-documented track record of professionalism, with the vast majority of reviewers praising punctuality, communication, courteous staff, and responsiveness — including after-hours and emergency situations. Technical skill and problem-solving ability are frequently highlighted, with multiple reviewers noting that technicians identified issues other plumbers missed and offered cost-saving alternatives. However, the score is meaningfully pulled down by a recurring pattern of serious negative experiences: no-shows, scheduling miscommunications, billing disputes, pressure tactics around payment, and at least two instances of work that was completed incorrectly or left damage behind. Pricing receives a below-average score because while many reviewers found costs reasonable, a notable minority described feeling overcharged, receiving inflated hours on invoices, or receiving quotes that seemed excessive for the scope of work. Project completion is solid overall but is tempered by several reviews describing rescheduling, abandoned or botched jobs, and follow-up failures. Read less