Big Blue Plumbing & Heating

Positive Experiences: A significant number of customers commend Big Blue for their responsive, knowledgeable staff and efficient service. Reviews repeatedly mention Kevin and Kumar, who are praised for their professionalism, willingness to explain issues, and attention to detail, indicating strong leadership within the company. Many customers express satisfaction with how problems were diagnosed a... Read more

Positive Experiences: A significant number of customers commend Big Blue for their responsive, knowledgeable staff and efficient service. Reviews repeatedly mention Kevin and Kumar, who are praised for their professionalism, willingness to explain issues, and attention to detail, indicating strong leadership within the company. Many customers express satisfaction with how problems were diagnosed and resolved promptly, often being offered alternatives that saved them money or avoided more extensive repairs.Poor Communication and Service Issues: Despite the positive feedback, several reviews point to communication problems and inconsistencies in service. For instance, instances where appointments were missed or rescheduled without adequate notice left several customers frustrated. Additionally, some technicians appeared underprepared for their tasks, leading to inefficiencies, which adds to customer dissatisfaction. The lack of detailed invoices and hastiness in payments also created uncomfortable situations during the billing process.Pricing Concerns: Pricing emerges as a common theme, with multiple customers claiming that they felt overcharged for services rendered. Instances of unclear pricing initially quoted versus the actual final invoices have caused some customers to feel taken advantage of, eroding trust in the company's value proposition.Mixed Feelings on Follow-ups: The company's willingness to provide follow-up care and communication is noted positively in various reviews. Still, at times, customers reported feelings of neglect in terms of receiving necessary paperwork or reminders after work was completed. Such discrepancies create confusion regarding final costs and their agreements.Professionalism and Cleanup: While many satisfied customers boasted about the cleanliness and neatness of service, there are also negative reviews indicating that some technicians failed to clean up after their work effectively. This inconsistency signals a need for better training or oversight in field operations to ensure all employees adhere to a high standard of service. In summary, Big Blue Plumbing & Heating is seen as a company capable of providing quality plumbing and heating services with a touch of customer focus when things go right. However, to elevate their reputation further, they need to work on consistency in service delivery, communication, and transparency in pricing. Read less