Belanger & Sons

Positive Experiences: - The majority of reviews reflect positive experiences, emphasizing the professionalism of staff, particularly Steve. Many customers appreciate the quick response times and the ability to address urgent plumbing needs effectively, describing instances where Steve provided immediate assistance for emergencies, such as burst pipes or leaking water heaters.Communication and ... Read more

Positive Experiences: - The majority of reviews reflect positive experiences, emphasizing the professionalism of staff, particularly Steve. Many customers appreciate the quick response times and the ability to address urgent plumbing needs effectively, describing instances where Steve provided immediate assistance for emergencies, such as burst pipes or leaking water heaters.Communication and Responsiveness: - A common theme among the reviews is the strong communication skills demonstrated by Belanger & Sons. Customers frequently mention timely responses to requests, clear communication of pricing and services, and a general sense of being prioritized, especially during emergencies. This has significantly contributed to a positive perception of the company.Quality of Work: - Many reviewers commend the high quality of the workmanship, voicing satisfaction with completed projects ranging from routine maintenance to complex installations. The thorough inspections and careful execution of tasks tend to receive particularly favorable remarks. However, a few reviews outlined specific concerns with installation quality, particularly regarding the improper installation of fixtures and inadequate leveling of tubs.Professionalism and Safety: - Customers have expressed appreciation for the COVID-19 precautions taken by the staff, which include wearing masks and using drop cloths to maintain cleanliness. This has resonated positively with clients, especially those with health concerns, creating a sense of trust and care for customer well-being.Loyalty and Recommendations: - Many customers signal a strong intent to return for future services, which indicates a high level of trust and satisfaction. A number of reviews explicitly recommend Belanger & Sons to others, underscoring the company's reputation in the local community and among peers.Mixed Reviews: - While the overall sentiment is highly favorable, there are a few mixed reviews specifically mentioning dissatisfaction with installation practices, where issues arose post-installation due to lack of adherence to manufacturer guidelines. These outlier experiences highlight areas for potential improvement but do not seem to tarnish the overall reputation significantly. In conclusion, Belanger & Sons enjoys a strong reputation characterized by responsiveness, professionalism, and quality service, although it is advisable for the company to address the specific installation issues noted to enhance customer satisfaction further. Read less