Andrew Square Plumbing

The reviews for Andrew Square Plumbing indicate a negative sentiment, particularly surrounding their reliability and customer service. Customers express frustration due to last-minute cancellations and the extended timelines for rescheduled appointments, leading to dissatisfaction and caution in recommending the service. Upon deeper analysis of the reviews, it is clear that there are significant ... Read more

The reviews for Andrew Square Plumbing indicate a negative sentiment, particularly surrounding their reliability and customer service. Customers express frustration due to last-minute cancellations and the extended timelines for rescheduled appointments, leading to dissatisfaction and caution in recommending the service. Upon deeper analysis of the reviews, it is clear that there are significant concerns regarding the company's commitment to customer satisfaction. The primary issue highlighted is the last-minute cancellation of scheduled appointments, which has caused inconvenience, especially during critical times like cold weather when HVAC service is essential. Customers feel that their time was disrespected, especially after they opted for Andrew Square Plumbing over potentially safer options that had established reviews. Moreover, the inability to provide timely rescheduling options has further exacerbated the problem, as customers have been left without necessary heating services for prolonged periods. The sentiment implies a lack of professionalism and reliability in service delivery, leading to a general warning to potential customers to be wary when utilizing their services. This reflects poorly on the overall business reputation and suggests a need for improvement in customer communication and operational reliability. Read less