A Hohmann

The reviews of A Hohmann and Co over the past month paint a complex picture, characterized by both praise and criticism. Positive Feedback:Efficient Response Time: Some customers reported exceptional quickness in response, particularly in urgent situations. Instances were noted where technicians arrived promptly and adequately addressed system failures, earning commendations for their efficie... Read more

The reviews of A Hohmann and Co over the past month paint a complex picture, characterized by both praise and criticism. Positive Feedback:Efficient Response Time: Some customers reported exceptional quickness in response, particularly in urgent situations. Instances were noted where technicians arrived promptly and adequately addressed system failures, earning commendations for their efficiency.Knowledgeable Technicians: Several reviews noted that specific technicians demonstrated a high level of expertise and professionalism. Customers appreciated thorough explanations and demonstrated competence in addressing their HVAC and plumbing issues.Positive Long-term Relationships: A few longtime clients expressed satisfaction with the company's services over the years, highlighting consistent quality and a commitment to customer engagement. Negative Feedback:Poor Customer Service: A recurrent theme across many reviews is disappointing customer service. Customers frequently reported unreturned calls, rude interactions, and a lack of accountability in resolving issues. This has led to serious frustrations, as many felt their concerns were dismissed or overlooked.Lack of Communication: A significant number of reviews detailed problems with scheduling and communication errors. Customers often noted failures to follow through on promised callbacks or schedule confirmations, resulting in unnecessary delays and inconvenience.High Quotes and Billing Issues: Several customers expressed dissatisfaction with the perceived high cost of services, feeling that quotes for repairs, particularly regarding plumbing work, were excessively high and not clearly justified. Billing disputes prompted some to seek alternative service providers.Inconsistent Quality of Work: While some customers praised the company's work, others reported experiences of inadequate repairs or mistakes that required additional visits. Instances of damage from prior service calls compounded existing issues, leading to additional frustration for customers.Negative Experiences with Specific Staff: Certain reviews mentioned negative interactions with particular staff members, which contributed to the overall dissatisfaction. Disparaging comments from representatives and perceived lack of empathy from the support team were highlighted as significant deterrents. Overall, A Hohmann and Co appears to excel in technical competence but struggles with customer service, communication, and reliability. These inconsistencies present a dilemma for potential customers, as positive experiences seem contingent on individual technicians while the overarching customer service framework raises serious concerns. Read less