Thonus North Plumbing Heating & Air Conditioning

The reviews indicate a notable shift in sentiment towards Thonus North Plumbing following its acquisition by new management. Several reviews stand out for their stark contrast in customer experiences pre- and post-acquisition.Positive Experiences with Previous Ownership: Many long-time customers express nostalgia for the earlier management led by Len Thonus. They highlight their longstanding satis... Read more

The reviews indicate a notable shift in sentiment towards Thonus North Plumbing following its acquisition by new management. Several reviews stand out for their stark contrast in customer experiences pre- and post-acquisition.Positive Experiences with Previous Ownership: Many long-time customers express nostalgia for the earlier management led by Len Thonus. They highlight their longstanding satisfactory experiences with Mike as a plumber, noting his reliability, professionalism, and quality of work. For these customers, having Mike involved gave them confidence in the service provided.Dissatisfaction with New Ownership: The predominant negative feedback revolves around the new ownership under Mike Grillo. Customers report a range of issues, from high charges for services to perceived unprofessional behavior. There are multiple accounts of disputes over billing practices, with clients feeling overcharged and frustrated when seeking clarifications.Professional Conduct Issues: At least two reviews detail serious complaints about Mike's behavior when disputes arose, with allegations of threats and unprofessional communication that escalated to involving law enforcement. This has severely impacted customers' trust and willingness to use Thonus North services again.Administrative and Communication Failures: Several reviewers noted poor communication regarding service updates and billing, with accusations that the new management does not honor verbal agreements. This has contributed to the overall dissatisfaction among clients who feel left in the dark regarding their service status.Cost Concerns: There are consistent notes about high costs associated with parts and labor. Some customers mentioned that while labor fees compared favorably to competitors, they felt that the total costs were exorbitant and not adequately justified by the level of service. Overall, the common theme across the reviews is the disappointment with the transition in management and services. Former clients are disheartened by the perceived decline in quality and integrity, leading to a significant detriment to the company's reputation in the community. Read less