Shaw Rick Plumbing & Heating

Quality of Work: A consistent positive sentiment is evident regarding the quality of plumbing work done by Shaw Rick Plumbing & Heating. Customers feel that the craftsmanship is solid and reliable, affirming that the company has the technical expertise to handle various plumbing tasks.Communication Issues: A significant critique revolves around the company's communication style. It is noted that t... Read more

Quality of Work: A consistent positive sentiment is evident regarding the quality of plumbing work done by Shaw Rick Plumbing & Heating. Customers feel that the craftsmanship is solid and reliable, affirming that the company has the technical expertise to handle various plumbing tasks.Communication Issues: A significant critique revolves around the company's communication style. It is noted that the owner appears to be intolerant of customer inquiries or input, leading to frustrating interactions. One customer described an experience where the contractor made unilateral decisions on installations (such as the choice of water heater model) without consulting them, which harmed the customer's trust.Professionalism Concerns: A serious point of contention highlighted was the company's response to emergency situations. The reviewer encountered an alarming incident with potential fumes but felt that Shaw Rick Plumbing & Heating did not treat the issue with the urgency it deserved. Discontent regarding how he managed a high-pressure emergency situation has led to doubts about his professionalism and reliability.Customer Relationship Management: The customer expressed a sense that their concerns and the well-being of their tenants were not prioritized, suggesting a lack of adequate customer relationship management. This aspect has damaged the overall sentiment towards using the service again, despite recognizing the quality of work delivered.Recommendation Hesitation: The cumulative effect of the quality-in-communication contrast has left customers hesitant to recommend Shaw Rick Plumbing & Heating to others. Although technically competent, the lack of customer-centric behavior has overshadowed the positive attributes of his work. In conclusion, while Shaw Rick Plumbing & Heating showcases strong technical abilities, improvements in communication, professionalism, and customer interaction are necessary to foster a more positive overall experience and encourage customer loyalty. Read less