Rusty

The sentiment surrounding Rusty's is predominantly negative, with an overwhelming number of customers expressing frustration over poor service quality, lack of communication, and perceived unfair billing practices. Various reviews detail experiences where customers felt taken advantage of, with several claiming that unnecessary work was suggested or performed. While there are some positive remarks... Read more

The sentiment surrounding Rusty's is predominantly negative, with an overwhelming number of customers expressing frustration over poor service quality, lack of communication, and perceived unfair billing practices. Various reviews detail experiences where customers felt taken advantage of, with several claiming that unnecessary work was suggested or performed. While there are some positive remarks about timely service, knowledgeable technicians, and helpful customer interactions, they are overshadowed by numerous complaints regarding unprofessional behavior and dissatisfaction with the resolution of service issues. The juxtaposition of occasional praise against a backdrop of discontent paints a troubling picture of customer relations and service delivery at Rusty's. In more detail, several themes emerge across the reviews:Service Quality Issues: A significant portion of the reviews emphasizes dissatisfaction with service quality. Customers recounted experiences where technicians either failed to fix the problem or performed shortcuts that led to recurring issues. For instance, the failure to properly address plumbing and HVAC problems resulted in additional costs for customers who needed to hire alternative service providers to correct Rusty Read less