Panton Plumbing & Heating

The reviews reveal a stark contrast in opinions, suggesting a polarized perception of Panton Plumbing & Heating. Positive feedback consistently highlights the company's reliability and quality of service. Long-term customers emphasize their enduring trust in the company, mentioning that they have used Panton for decades without disappointment. Reviewers commend the timely arrival of plumbers, th... Read more

The reviews reveal a stark contrast in opinions, suggesting a polarized perception of Panton Plumbing & Heating. Positive feedback consistently highlights the company's reliability and quality of service. Long-term customers emphasize their enduring trust in the company, mentioning that they have used Panton for decades without disappointment. Reviewers commend the timely arrival of plumbers, their professionalism, and the effectiveness of their work, particularly under challenging circumstances like freezing pipes and gas leaks. The sentiment among satisfied customers indicates a strong sense of loyalty and appreciation for the company's commitment to customer care. On the other end of the spectrum, several negative reviews point to troubling customer service experiences. Key issues include poor communication, unreturned calls, and allegations of wrongful billing practices. These reviewers reported feeling bullied into payment for work that they did not authorize, which has soured their perception of the company. The sharp criticism from former clients underscores a lack of consistent quality in customer service, contrasting sharply with the experiences shared by loyal customers. Common themes emerging from the reviews include:Reliability and Experience: Positive reviews highlight a longstanding relationship and reliable service, reinforcing a perception of quality over years.Service Quality: When service is performed, a majority describe it positively Read less