Olsen Plumbing & Heating

The sentiment surrounding Olsen Plumbing & Heating is notably mixed based on recent reviews. Many customers express high praise for the company's responsiveness and professionalism, particularly in emergency situations, highlighting their quick service during critical moments such as Christmas. However, there are significant complaints regarding billing practices and scheduling issues, with one cu... Read more

The sentiment surrounding Olsen Plumbing & Heating is notably mixed based on recent reviews. Many customers express high praise for the company's responsiveness and professionalism, particularly in emergency situations, highlighting their quick service during critical moments such as Christmas. However, there are significant complaints regarding billing practices and scheduling issues, with one customer reporting dissatisfaction due to perceived overcharges and lack of follow-up communication. Overall, while several reviews commend Olsen Plumbing & Heating for their effective and timely service, concerns over pricing and customer service experiences create a varied impression. --- Olsen Plumbing & Heating has received a range of reviews that indicate a division in customer experiences. Positive sentiments are prominently reflected in multiple reviews that commend the company for its rapid response times, particularly in emergencies. One customer shared a heartwarming experience where the company promptly came out on Christmas Day to fix their heating issue, underscoring a strong commitment to customer service during critical times. Other customers echoed similar experiences, highlighting the efficiency of the crew for various repair tasks, from furnace installations to boiler fixes. The inspectors are noted for their professionalism and the clean work they leave behind, contributing to a favorable impression of the company's operational standards. Conversely, negative reviews illuminate serious concerns regarding the company's response to less urgent calls and client communication. A dissatisfied customer detailed an unfulfilled appointment for a septic issue, highlighting issues with scheduling and unexpected high costs for service. Additionally, this review included complaints about a lack of communication and follow-up from the company after billing disputes arose, further contributing to a negative customer experience. Thus, while Olsen Plumbing & Heating shines in emergency responsiveness and execution of specialized tasks, the company needs to address complaints about billing transparency, communication, and scheduling efficiency to bolster overall customer satisfaction. In summary, the company Read less