Murphy’s Air Conditioning, Heating & Plumbing

Murphy's Services presents a deeply bifurcated picture: recent reviews from 2025 are overwhelmingly positive, praising individual technicians like Max, Cam, Steve, Bruce, and Eric for professionalism, knowledge, and quality workmanship. However, a substantial body of reviews from 2017–2023 documents serious, recurring failures including abandoned jobs, no-call-no-shows, billing fraud, warranty d... Read more

Murphy's Services presents a deeply bifurcated picture: recent reviews from 2025 are overwhelmingly positive, praising individual technicians like Max, Cam, Steve, Bruce, and Eric for professionalism, knowledge, and quality workmanship. However, a substantial body of reviews from 2017–2023 documents serious, recurring failures including abandoned jobs, no-call-no-shows, billing fraud, warranty disputes, installation defects causing property damage, and consistently poor office communication. Pricing is a major liability, with multiple reviewers citing extreme markups on parts, hidden fees, and charges for work not performed. Project completion is severely undermined by numerous accounts of jobs left unfinished, follow-up appointments that never materialized, and unresolved callbacks stretching weeks or months. The experience dimension scores moderately because technician-level skill is frequently praised even in negative reviews, but poor diagnostic decisions and installation errors in several cases drag the score down significantly. Read less