Harwich Port Heating & Cooling

Across the reviews, several common threads emerge that paint a troubling picture of customer experiences with Harwich Port Heating & Cooling:Service Delays and Communication Issues: A substantial number of customers complained about slow responses and significant delays in service appointments. Reviews mentioned waiting periods of 4-6 weeks for service, with some businesses not returning calls, wh... Read more

Across the reviews, several common threads emerge that paint a troubling picture of customer experiences with Harwich Port Heating & Cooling:Service Delays and Communication Issues: A substantial number of customers complained about slow responses and significant delays in service appointments. Reviews mentioned waiting periods of 4-6 weeks for service, with some businesses not returning calls, which left customers feeling neglected.Quality of Work and Professionalism: There were multiple instances where the quality of craftsmanship was called into question. Reviewers described inadequate or improper installations that led to further issues, such as air conditioning units failing shortly after repairs or installations. Instances of technicians being inexperienced or lacking the necessary skills were noted, resulting in customer frustration.Customer Service Failures: Many reviews highlighted negative interactions with company representatives and billing disputes. Customers reported feeling dismissed or treated rudely when raising concerns. For example, accusations of non-payment for unfinished work and being sent to collections despite prior agreements further exacerbated their dissatisfaction.Upselling and Trust Issues: The attempts to upsell services, particularly when technicians suggested replacing systems that were relatively new, caused mistrust. Customers felt pressured into unnecessary purchases, which contributed to a sense of exploitation.Mixed Experiences: While a portion of reviews acknowledged positive experiences, particularly in emergency situations or when work was completed promptly, these were overshadowed by the overwhelming negative feedback. The inconsistency in service quality created a divided perception of the company.Long-term Customers Expressing Disappointment: Reviews from long-time customers indicated a decline in the quality of service compared to past experiences. These sentiments emphasize a significant shift in the company's operational standards that have led to frustration among loyal patrons. In summary, while there are positive acknowledgments of Harwich Port Heating & Cooling Read less