Hart Co Plumbing & Heating

The reviews for Hart Co Plumbing & Heating reveal a divided sentiment among customers. While several reviewers praise the company for its promptness, professionalism, and quality of work, others express significant dissatisfaction, particularly regarding the pricing and customer service. The contrasting experiences indicate that while some customers appreciate the reliable service during emergenci... Read more

The reviews for Hart Co Plumbing & Heating reveal a divided sentiment among customers. While several reviewers praise the company for its promptness, professionalism, and quality of work, others express significant dissatisfaction, particularly regarding the pricing and customer service. The contrasting experiences indicate that while some customers appreciate the reliable service during emergencies, others have encountered unprofessionalism and higher charges. Overall, the company appears to excel in responsiveness, but concerns about rudeness and additional fees mar its reputation. In the detailed sentiment analysis, common themes emerge across the reviews. Many customers commend Hart Co Plumbing & Heating for their ability to arrive quickly, particularly during emergencies, highlighting a consistent track record of responsiveness that a few refer to as a "miracle" in their location. Reviewers also note the high quality of workmanship, with some stating that they would choose Hart Co again despite higher costs, as it is perceived to be worth the investment for reliable service. Conversely, significant negative feedback stems from reports of unprofessional conduct, particularly from specific employees like "Amy" and "Jim," who are labeled as rude. This detracts from the overall customer experience, leading some to feel that the company did not adequately meet their expectations. Additionally, the issue of unexpected service charges adds to customer frustration, with some feeling that the company Read less