Falmouth Energy

In the reviews analyzed, there are two contrasting sentiments. The positive experiences emphasize the promptness and courtesy of Falmouth Energy's service personnel. Customers appreciate the staff's dedication to assisting them, both via phone and in person, which reflects a strong commitment to customer service. This aspect has garnered commendations and recommendations from satisfied users. Con... Read more

In the reviews analyzed, there are two contrasting sentiments. The positive experiences emphasize the promptness and courtesy of Falmouth Energy's service personnel. Customers appreciate the staff's dedication to assisting them, both via phone and in person, which reflects a strong commitment to customer service. This aspect has garnered commendations and recommendations from satisfied users. Conversely, the negative reviews reveal significant issues regarding the company's practices, particularly in billing and service fulfillment. One review highlights an error involving an over-delivery of oil, where the customer felt harassed by the company's attempts to reclaim the erroneously provided quantity. This situation points to a lack of flexibility and understanding on the company's part. Additionally, another reviewer expressed frustration about the incomplete service related to the installation of a new gas furnace, specifically concerning the removal of the old unit, which remains unresolved despite multiple attempts to communicate with the company. This reflects poor community engagement and dissatisfaction with follow-through on service agreements. Overall, the common findings illustrate a divide between exceptional customer service experiences and systemic issues that lead to customer dissatisfaction. The company may benefit from addressing these shortcomings, particularly in resolving disputes and ensuring that service agreements are honored in full. Read less