Carl F Riedell & Son

Riedell & Son has a strong base of long-term loyal customers who consistently praise punctuality, communication, and courteous technicians, driving solid professionalism and experience scores. However, a meaningful cluster of 1-star reviews — spanning 2014 through 2024 — raises serious concerns across all dimensions, including allegations of incompetent or dishonest diagnosis, billing for unre... Read more

Riedell & Son has a strong base of long-term loyal customers who consistently praise punctuality, communication, and courteous technicians, driving solid professionalism and experience scores. However, a meaningful cluster of 1-star reviews — spanning 2014 through 2024 — raises serious concerns across all dimensions, including allegations of incompetent or dishonest diagnosis, billing for unresolved work, improper entry to a property, and failure to honor service commitments. Pricing received the lowest score due to multiple explicit complaints about overcharging, billing for failed service calls, and a lack of transparency in estimates. Project completion is also modestly penalized because several negative reviewers describe work that was never properly finished, recurring problems billed repeatedly, and a case where an AC system was skipped entirely during a scheduled maintenance visit. The high volume of recent 5-star reviews is encouraging, but the pattern of detailed, credible negative reviews prevents a high overall score. Read less