Carl F Riedell & Son

The recent customer reviews for Carl F. Riedell & Son reflect a deep divide between longstanding satisfied customers and newer clients who have had negative experiences. Many longtime patrons express high satisfaction with the professionalism, consistency, and responsiveness of the company's service. Comments highlight the company's enduring reliability, with clients acknowledging their promptness... Read more

The recent customer reviews for Carl F. Riedell & Son reflect a deep divide between longstanding satisfied customers and newer clients who have had negative experiences. Many longtime patrons express high satisfaction with the professionalism, consistency, and responsiveness of the company's service. Comments highlight the company's enduring reliability, with clients acknowledging their promptness during emergencies and showing appreciation for technicians' knowledge and thoroughness. Conversely, several reviews from newer clients are overwhelmingly critical. Common issues noted include:Service Quality: Numerous reviewers claimed that recent service calls resulted in inadequate or incorrect diagnoses, particularly regarding heating and water treatment systems. Several customers felt that technicians either lacked necessary experience or resorted to upselling unnecessary repairs, eroding the trust built over years.Billing and Transparency: A recurring theme is the frustration with unexpected charges and perceived lack of communication concerning billing. Clients have reported being billed for service calls where no substantial work was completed or where the service rendered was unsatisfactory, leading to feelings of being taken advantage of.Customer Service Deficiencies: Many reviews indicate a decline in customer service, specifically a lack of follow-up care after service calls. Some customers expressed disappointment in how their concerns were handled Read less