Capewide Enterprises

The reviews indicate a stark division between pleased and displeased customers of Capewide Enterprises. The positive feedback centers around the efficiency and responsiveness of staff members, specifically in office roles and customer-facing positions, suggesting that these areas exhibit a high level of professionalism. Clients appreciate timely communication and the clarity provided during inspec... Read more

The reviews indicate a stark division between pleased and displeased customers of Capewide Enterprises. The positive feedback centers around the efficiency and responsiveness of staff members, specifically in office roles and customer-facing positions, suggesting that these areas exhibit a high level of professionalism. Clients appreciate timely communication and the clarity provided during inspections and scheduling, showcasing a commendable level of customer service that earns them praise. Conversely, a substantial number of reviews reveal serious grievances pertaining to the quality of construction work and post-job support. Clients have reported significant issues such as cracked foundations, frequent water intrusion in basements, and unreliable roofing which led to leaks during storms. Critically, a recurring theme in these negative reviews is the lack of follow-up and accountability displayed by Joao, with multiple customers citing unreturned calls and messages, leading to frustration and a sense of abandonment after the job was completed. The juxtaposition of excellent customer service in some areas against severe quality assurance failures presents a problematic image of Capewide Enterprises. This inconsistency can lead to distrust among potential customers, ultimately urging them to either seek alternative contractors or remain cautious when considering their services. The strong recommendation from satisfied customers highlights the potential for quality experiences, but the negative feedback serves as a warning regarding the risks associated with engaging the company's services. Read less