Barnstable County Plumbing & Heating

Don Mercier has a clearly mixed track record across these reviews. On the positive side, multiple reviewers praise his technical knowledge, competitive pricing, and responsiveness when he does show up — with several noting he went above and beyond on jobs. However, there is a serious and recurring pattern of no-shows and unreturned calls documented across at least four separate reviews (2011, 20... Read more

Don Mercier has a clearly mixed track record across these reviews. On the positive side, multiple reviewers praise his technical knowledge, competitive pricing, and responsiveness when he does show up — with several noting he went above and beyond on jobs. However, there is a serious and recurring pattern of no-shows and unreturned calls documented across at least four separate reviews (2011, 2013, 2017), which significantly drags down both professionalism and project completion scores. The no-show pattern is not isolated to one incident — it spans multiple years and multiple customers, suggesting a systemic reliability problem rather than a one-off failure. Pricing and workmanship quality are generally well-regarded when work is actually completed, but the abandonment of a job mid-process (the furnace ignitor incident) further undermines the project completion dimension. Read less