Amerault Plumbing & Heating

The overall sentiment surrounding Amerault Plumbing & Heating showcases both commendable service and notable shortcomings. Positive reviews emphasize the efficiency and warmth of the team, particularly appreciating Sue's quick response time and Dave's competence in addressing plumbing issues effectively. Customers frequently note the quality of work, reliability, and fair pricing, which seemed to ... Read more

The overall sentiment surrounding Amerault Plumbing & Heating showcases both commendable service and notable shortcomings. Positive reviews emphasize the efficiency and warmth of the team, particularly appreciating Sue's quick response time and Dave's competence in addressing plumbing issues effectively. Customers frequently note the quality of work, reliability, and fair pricing, which seemed to build a strong rapport and trust towards staff members like Eunice Amerault. Conversely, the negative feedback reveals severe issues with reliability, as one reviewer was left dissatisfied after being stood up twice. This experience was compounded by a lack of effective communication, as highlighted by the mention of a phone call being abruptly ended. The disparity in experiences underlines an inconsistency in customer service practices, suggesting a need for improvement in managing appointments and proactive communication. Overall, while there are loyal customers who sing praises of Amerault Plumbing & Heating, the company must address the reliability and communication issues to secure a more uniformly positive reputation in the future. Read less