A R Empire Plumbing & Heating

Andrew and his team have a strong base of loyal, long-term customers who consistently praise his technical skill, promptness, and honesty when work is completed. Pricing is generally viewed as fair and transparent, with one reviewer specifically noting efforts to save the customer money. However, professionalism is meaningfully dragged down by two notable negative incidents: one review describes a... Read more

Andrew and his team have a strong base of loyal, long-term customers who consistently praise his technical skill, promptness, and honesty when work is completed. Pricing is generally viewed as fair and transparent, with one reviewer specifically noting efforts to save the customer money. However, professionalism is meaningfully dragged down by two notable negative incidents: one review describes a failure to follow up on a callback followed by a hostile hang-up when confronted, and another describes deceptive behavior and failure to stand by completed work. Project completion scores are solid overall but are tempered by the deception/warranty complaint, which raises a credibility concern about follow-through when problems arise. The majority of positive reviews are older than 24 months, with only one review from the past 12 months, reducing confidence in how well these scores reflect current performance. Read less