3 G

The reviews submitted present a mixed bag of experiences with 3 G's Plumbing & Heating, with a systemic trend towards dissatisfaction from a majority of customers. The following observations summarize common sentiments and findings:Communication Issues: Multiple reviewers report significant communication problems, noting that the company did not return calls or follow up after appointments were ca... Read more

The reviews submitted present a mixed bag of experiences with 3 G's Plumbing & Heating, with a systemic trend towards dissatisfaction from a majority of customers. The following observations summarize common sentiments and findings:Communication Issues: Multiple reviewers report significant communication problems, noting that the company did not return calls or follow up after appointments were canceled. For instance, one reviewer expressed frustration after waiting five weeks without a callback following a canceled appointment. This reflects a critical failing in customer service and communication that seems to be a consistent theme across reviews.High Pricing Concerns: Several customers voiced concerns about the cost of services, feeling that they were charged excessively for relatively simple tasks. One reviewer highlighted being charged $600 for a straightforward installation, feeling the pricing was exorbitant compared to their expectations. This led to accusations of the company being untrustworthy and likened them to "crooks".Customer Service Experience: While some reviews commend the staff for being effective and providing fair pricing, many others recount rude or dismissive interactions with company representatives, particularly when issues arose. One reviewer reported a frustrating experience when seeking a resolution after being stood up, stating that the boss became rude after the complaint was made.Service Reliability: A notable percentage of reviews indicate a lack of reliability, with customers mentioning that 3 G's failed to show up for scheduled work and did not complete jobs satisfactorily. The recurring theme of being stood up or having ongoing issues after service has been provided reflects poorly on the company's operational reliability.Quality of Work: Among the negative experiences related to service reliability and fulfillment of work, there is also criticism regarding the workmanship itself. For example, one reviewer mentioned that the company had to return several times to fix a job that was poorly executed initially, raising concerns about the competency of the technicians. Overall, the feedback indicates a need for 3 G's Plumbing & Heating to improve their communication skills, reassess their pricing strategy, and enhance the reliability and quality of their service to address the growing discontent among their clientele. Read less