Notturno Home Services

Analyzing the reviews reveals several common themes surrounding the customer experience with Notturno Home Services.Professionalism and Expertise: Many reviewers commend the technicians for their professionalism, knowledge, and respectful demeanor. Specific mentions of technicians like Nick, Rob, John, and Dillon highlight a trend of positive interactions with skilled professionals who took the ti... Read more

Analyzing the reviews reveals several common themes surrounding the customer experience with Notturno Home Services.Professionalism and Expertise: Many reviewers commend the technicians for their professionalism, knowledge, and respectful demeanor. Specific mentions of technicians like Nick, Rob, John, and Dillon highlight a trend of positive interactions with skilled professionals who took the time to explain their work and provide thorough service. Customers appreciated the detailed explanations provided during consultations or repair jobs.Response Time and Reliability: Several reviews celebrated the promptness of the service, especially in emergency situations. Customers praised the company for being able to send technicians quickly and for their willingness to solve urgent plumbing issues.Quality of Work: Many users reported high-quality repairs and installations, citing effective solutions to their plumbing and HVAC problems. Positive experiences were associated with successful installations and repairs, leading to customer satisfaction.Concerns about Pricing and Transparency: A notable number of reviews revealed dissatisfaction with pricing practices. Multiple customers reported feeling that they were overcharged or subject to upselling tactics. Instances where simple repairs were estimated at excessively high costs raised red flags for many consumers. This sentiment of being misled or charged unfairly contributes to a divide in overall customer satisfaction.Customer Service Issues: Complaints about the communication skills of customer service representatives were prevalent, with some reviewers feeling dismissed or not taken seriously. This lack of accountability from office staff contrasted with the positive experiences related to the technicians in the field, suggesting inconsistency in the company Read less