Franklin Plumbing, Heating & Gas

Franklin Plumbing demonstrates strong professionalism and technical expertise across most reviews, with consistent praise for punctuality, courtesy, and skilled workmanship. However, pricing transparency emerges as a significant weakness, with two detailed complaints about cost communication and billing practices that substantially lower the pricing dimension score. Project completion is generally... Read more

Franklin Plumbing demonstrates strong professionalism and technical expertise across most reviews, with consistent praise for punctuality, courtesy, and skilled workmanship. However, pricing transparency emerges as a significant weakness, with two detailed complaints about cost communication and billing practices that substantially lower the pricing dimension score. Project completion is generally solid, though one older review mentions unresolved issues and poor follow-up. The WW Score of 78.2 reflects reliable service delivery tempered by legitimate concerns about pricing clarity and customer service recovery in conflict situations. Read less