Franklin Plumbing, Heating & Gas

Analyzing the customer feedback reveals several recurring themes and sentiments.Positive Experiences: A significant number of reviews express high satisfaction with the services provided by Chris and his team. Customers appreciate the professionalism and friendly demeanor of the staff, particularly mentioning timely arrivals and thorough work. The personalized approach, where Chris offered recomme... Read more

Analyzing the customer feedback reveals several recurring themes and sentiments.Positive Experiences: A significant number of reviews express high satisfaction with the services provided by Chris and his team. Customers appreciate the professionalism and friendly demeanor of the staff, particularly mentioning timely arrivals and thorough work. The personalized approach, where Chris offered recommendations and clearly explained issues, fosters trust and builds rapport with first-time customers. For instance, customers noted that Chris not only resolved their plumbing issues efficiently but also educated them about potential risks, elevating their experience.Trust and Reliability: Many reviews emphasize the importance of trustworthiness in a service provider. Customers express relief at having found a reliable plumber that they can depend on for future issues and who does not push unnecessary repairs, contrasting their experiences with other companies that recommended costly replacements without proper diagnostics.Communication Issues: A recurring complaint involves a lack of communication regarding pricing before service initiation. A few customers felt blindsided by unexpected charges, leading to dissatisfaction. Specifically, one individual detailed a negative encounter where the technician Read less