Thomas Somerville

The reviews portray a conflicted image of Thomas Somerville. On one hand, there are commendations for prompt and helpful service, particularly highlighting an employee named Marcia for her exceptional support during a time-sensitive request. Customers felt supported in their urgent needs, which indicates that there are service employees who can positively impact the customer experience. On the o... Read more

The reviews portray a conflicted image of Thomas Somerville. On one hand, there are commendations for prompt and helpful service, particularly highlighting an employee named Marcia for her exceptional support during a time-sensitive request. Customers felt supported in their urgent needs, which indicates that there are service employees who can positively impact the customer experience. On the other hand, a substantial portion of the feedback revolves around severe dissatisfaction with the professionalism and reliability of the company. One reviewer expressed discomfort regarding the hiring practices at the Rockville office, raising alarming questions about workplace safety and security. This deeply negative feedback suggests a potential risk to the company's credibility. Moreover, another reviewer experienced issues with a purchased part that failed shortly after acquisition, leading to frustration due to the perceived unhelpfulness and aggressiveness of the staff. The lack of straightforward warranty honor and the requirement for excessive hoops for resolution further exacerbate this customer's disappointment. In summary, while specific employees at Thomas Somerville, like Marcia, received praise for their assistance, there are overarching concerns about customer service, product quality, and employee hiring practices that potential customers should consider. The overall sentiment leans more heavily towards dissatisfaction, particularly among individuals who faced serious customer service challenges. Read less