Michael Bonsby HVAC and Plumbing

Michael Bonsby receives broadly positive marks for professionalism and technician demeanor, with many reviewers praising punctuality, courtesy, and clear communication from named technicians such as Yonas, Aidan, Oscar, and Darwin. However, pricing is a significant and recurring concern: multiple reviewers across different years explicitly describe being charged dramatically above market rates for... Read more

Michael Bonsby receives broadly positive marks for professionalism and technician demeanor, with many reviewers praising punctuality, courtesy, and clear communication from named technicians such as Yonas, Aidan, Oscar, and Darwin. However, pricing is a significant and recurring concern: multiple reviewers across different years explicitly describe being charged dramatically above market rates for parts (capacitors, contactors, thermostats), hidden or misrepresented diagnostic fees, and opaque flat-fee structures — pulling the pricing score well below average. Project completion is mixed: many jobs are completed satisfactorily, but there are credible complaints about abandoned follow-ups, warranty disputes, no-shows, unresolved callbacks, and at least one case of a system left in worse condition than found. Experience scores moderately well overall, with many reviewers praising technical knowledge, but offset by several cases where technicians failed to diagnose simple problems that customers or competitors resolved quickly and cheaply. The score reflects a company with genuine strengths in frontline service delivery but meaningful and documented weaknesses in pricing transparency and follow-through reliability. Read less