Overview of Company Customer Sentiment Analysis in January
Michael Bonsby HVAC and Plumbing receives mixed feedback from customers over the past month. Many customers praise the swift and professional response of technicians like Joe and Oscar, notably highlighting their expertise and problem-solving capabilities. Positive reviews often emphasize the company's reasonable pricing, quality workmanship, and reliability, particularly for urgent plumbing issue... Read more
Michael Bonsby HVAC and Plumbing receives mixed feedback from customers over the past month. Many customers praise the swift and professional response of technicians like Joe and Oscar, notably highlighting their expertise and problem-solving capabilities. Positive reviews often emphasize the company's reasonable pricing, quality workmanship, and reliability, particularly for urgent plumbing issues. However, a significant number of negative reviews express dissatisfaction with service reliability, perceived overcharging for parts and services, and poor communication practices. Concerns about the experience level of some technicians and inadequate follow-up actions add to the frustration of several customers. Overall, while there are commendable aspects of Michael Bonsby Read less