Jimmy Gusky Heating & Air

Positive Experiences: - Several reviewers noted the promptness and thoroughness of technicians like Jimmy and Tom, who provided detailed explanations of the work being done. Customers appreciated the personalized service and the effort made to prioritize urgent issues. - Emergency responses were frequently praised, with many customers reporting satisfaction with the quick repairs, such as re... Read more

Positive Experiences: - Several reviewers noted the promptness and thoroughness of technicians like Jimmy and Tom, who provided detailed explanations of the work being done. Customers appreciated the personalized service and the effort made to prioritize urgent issues. - Emergency responses were frequently praised, with many customers reporting satisfaction with the quick repairs, such as restoring hot water or fixing HVAC issues during heat waves. - Competitive pricing compared to other companies was highlighted, alongside technicians who were described as skilled and friendly.Negative Experiences: - A recurring issue identified in reviews was poor communication. Multiple customers reported no-shows for scheduled appointments without prior notice, leading to lost time and frustration. - Many negative reviews described experiences with rude customer service, particularly when trying to follow-up on issues or reschedule missed calls. This led to feelings of disrespect and imposition among frustrated customers. - Several instances of inadequate repairs were cited, with technicians visiting multiple times without resolving issues or providing solutions. Some customers reported improper installations or diagnostic errors that required calling different companies to fix. - Reviewers expressed frustration with the company Read less