Hutchinson & Son Sewer and Drain Service

The sentiment in the shared reviews points to a severe lack of professionalism and reliability from Hutchinson & Son Sewer and Drain Service. Many customers reported that the company frequently failed to arrive for scheduled appointments, often without any prior notice or communication. This consistent pattern of missed appointments has led to considerable dissatisfaction and frustration among cli... Read more

The sentiment in the shared reviews points to a severe lack of professionalism and reliability from Hutchinson & Son Sewer and Drain Service. Many customers reported that the company frequently failed to arrive for scheduled appointments, often without any prior notice or communication. This consistent pattern of missed appointments has led to considerable dissatisfaction and frustration among clients. Moreover, the quality of work performed has been critically assessed. Numerous reviews mention incomplete jobs, with specific references to improper installations and subsequent issues arising from previously resolved problems. Customers noted examples where a repair job led to additional damages, indicating a lack of attention to detail and care in their work. The failure to provide warranty on their services further compounds customer frustrations, as many expected a level of assurance and accountability. Communication, or the lack thereof, is another recurring theme. Customers experienced unresponsive communication from the company's owner and staff, who often deflected inquiries or communicated in a dismissive manner. This poor customer service has alienated clients, with many expressing a desire to cease all interaction with the company. Additionally, the referral from home warranty companies has been met with frustration, as clients feel trapped into using Hutchinson & Son due to these associations. Many customers indicated that their experiences have prompted them to reconsider their relationships with their home warranty providers as well. In summary, the sentiment across reviews paints a clear picture of dissatisfaction, with major concerns surrounding reliability, workmanship, and professional customer care. Recommendations from reviewers strongly advise against employing this service, suggesting that potential customers seek alternatives. Read less