Gaithersburg Plumbing Pros

This contractor demonstrates severe and consistent deficiencies across all dimensions. Pricing practices are the most critical failure, with 10 reviews documenting non-itemized invoices, hidden charges, unexplained fee structures, and charges that appear inflated relative to actual work performed. Professionalism is compromised by rude office staff (particularly 'Lance'), unprofessional field tech... Read more

This contractor demonstrates severe and consistent deficiencies across all dimensions. Pricing practices are the most critical failure, with 10 reviews documenting non-itemized invoices, hidden charges, unexplained fee structures, and charges that appear inflated relative to actual work performed. Professionalism is compromised by rude office staff (particularly 'Lance'), unprofessional field technicians (many appearing to be poorly-trained subcontractors), communication breakdowns, and alleged illegal recording of customer conversations. Project completion shows mixed results with some jobs finished properly but others incomplete or requiring callbacks that go unanswered for 5+ days. Technical experience is questionable, with evidence of substandard workmanship (pipes not to code, missing drain pans, improper installations) and field staff unable to diagnose problems. The few positive reviews (3 five-star ratings from 2019) are vastly outweighed by 6 one-star reviews documenting systematic customer harm. Read less