Benjamin Franklin Plumbing of Gaithersburg

All three reviews consistently praise the professionalism, punctuality, and courtesy of the technicians, which drives the strongest dimension score. Project completion is supported by two reviews, including one describing a difficult sewer job completed thoroughly and with ingenuity. Experience is reflected in two reviews where technicians diagnosed problems correctly and delivered working repairs... Read more

All three reviews consistently praise the professionalism, punctuality, and courtesy of the technicians, which drives the strongest dimension score. Project completion is supported by two reviews, including one describing a difficult sewer job completed thoroughly and with ingenuity. Experience is reflected in two reviews where technicians diagnosed problems correctly and delivered working repairs. However, pricing is a significant concern: the one review that explicitly addresses cost describes charges well above market rate and aggressive upselling toward a new water heater, pulling the pricing score down sharply. Read less