Benjamin Franklin Plumbing of Gaithersburg

Reviewers generally express satisfaction with the service quality and expertise of the technicians at Benjamin Franklin Plumbing. Positive sentiments are prominently experienced in instances where the technicians demonstrated professionalism, thoroughness, and effective communication. Notably, clients appreciated the prompt response to service requests, especially in urgent situations, as illustra... Read more

Reviewers generally express satisfaction with the service quality and expertise of the technicians at Benjamin Franklin Plumbing. Positive sentiments are prominently experienced in instances where the technicians demonstrated professionalism, thoroughness, and effective communication. Notably, clients appreciated the prompt response to service requests, especially in urgent situations, as illustrated by experiences with sewer backups and broken pipes. Customers praised technicians like Israel Romero for being courteous, knowledgeable, and dedicated to resolving issues. However, there were significant concerns raised in some reviews regarding the cost of services. A customer mentioned a repair cost of $441 for a thermocoupler, which was deemed excessively high compared to other estimates found online. This sentiment was echoed by others who felt that the company aimed to upsell rather than focus on the immediate problems needing attention, leading to frustration with how pricing is handled. Another recurring theme is the reliability associated with long-term service contracts, suggesting that regular customers find value and consistent quality with their ongoing service relationships. This contrasts with those who experienced single service calls, indicating a potential divide in perception based on customer engagement level. Overall, while Benjamin Franklin Plumbing has built a strong reputation for quality service among many clients, addressing the pricing transparency issue could significantly enhance customer trust and satisfaction. Read less