Snyder

The review provided indicates a deeply unfavorable view of Snyder's Plumbing and Heating, particularly regarding their treatment of vulnerable customers during the holiday season. The reviewer outlines a series of grievances starting with exorbitant service fees, expressed as a $720 minimum charge for two hours of work, not inclusive of materials. This pricing strategy is viewed as predatory, espe... Read more

The review provided indicates a deeply unfavorable view of Snyder's Plumbing and Heating, particularly regarding their treatment of vulnerable customers during the holiday season. The reviewer outlines a series of grievances starting with exorbitant service fees, expressed as a $720 minimum charge for two hours of work, not inclusive of materials. This pricing strategy is viewed as predatory, especially given the timing during the winter holidays when many face financial constraints. Moreover, the critique extends to the high markup on materials, specifically water meters, which the reviewer describes as "outrageous and borderline criminal." This sentiment suggests a clear distrust towards the company's pricing policies and an impression that they take advantage of customers' urgent needs for plumbing services. Significantly, operational practices are also called into question, as the review details a situation where the main water line was shut off without proper precautions, leading to damages in multiple homes upon restoration of service. This aspect emphasizes not only a lack of professionalism and adequate training but also raises concerns about the company's commitment to safety and customer welfare. In summary, common themes emerging from the review reflect a concern over high costs, questionable pricing ethics, inadequate service, and overall poor customer experience. This paints a picture of a company that consumers feel does not prioritize ethical service and community support, particularly during challenging times. Read less