Shary’s Plumbing

Shary's Plumbing shows a deeply polarized customer base with strong positive experiences alongside serious complaints. Professionalism scores moderately well (72.5) with consistent praise for politeness and responsiveness, but multiple reviews cite scheduling failures and unprofessional office staff behavior. Pricing is the weakest dimension (52.0), with numerous complaints about hidden charges, i... Read more

Shary's Plumbing shows a deeply polarized customer base with strong positive experiences alongside serious complaints. Professionalism scores moderately well (72.5) with consistent praise for politeness and responsiveness, but multiple reviews cite scheduling failures and unprofessional office staff behavior. Pricing is the weakest dimension (52.0), with numerous complaints about hidden charges, inflated hourly rates, surprise fees for helpers, and lack of transparency—several customers felt deceived about costs. Project completion (71.0) reflects mixed results: many jobs are completed well and promptly, but several reviews document incomplete diagnoses, failed repairs requiring callbacks, and refusals to warranty work. Experience (76.5) is strong when technicians like Carl, Josh, and Matt are involved, but undermined by quality control issues including code violations and substandard workmanship. The company's performance appears highly dependent on which technician is assigned. Read less