Moxley Plumbing

Moxley Plumbing has a strong base of satisfied customers who consistently praise responsiveness, punctuality, and courteous staff, particularly in reviews from 2021 onward. However, a meaningful cluster of 1-star reviews — spanning 2018 through 2021 — raises legitimate concerns across all dimensions: pricing complaints include a $175/hour rate described as excessive and a disputed $500 charge ... Read more

Moxley Plumbing has a strong base of satisfied customers who consistently praise responsiveness, punctuality, and courteous staff, particularly in reviews from 2021 onward. However, a meaningful cluster of 1-star reviews — spanning 2018 through 2021 — raises legitimate concerns across all dimensions: pricing complaints include a $175/hour rate described as excessive and a disputed $500 charge for incomplete work; professionalism is undermined by multiple reports of no-shows, unreturned calls, and a denial of damage caused on-site; and project completion is directly challenged by a review describing a job left unfinished and a leaking garbage disposal installation. Experience scores are tempered by one review describing a visibly inexperienced plumber who could not complete a standard task. The more recent reviews (2023–2024) are generally positive and suggest the business may have stabilized, but the negative reviews are too specific and detailed to dismiss. Read less