Larry & Sons Plumbing, Heating, Cooling, Drain & Electrical

The reviews indicate that Larry & Sons Plumbing, Heating, Cooling, Drain & Electrical has garnered both positive and negative feedback in the past month, with several significant trends emerging:Service Quality and Technician Performance: - Positive comments highlighted individual technicians like Ed, Kerry, Jeff, and Tim for being professional, knowledgeable, and personable. They effectively ... Read more

The reviews indicate that Larry & Sons Plumbing, Heating, Cooling, Drain & Electrical has garnered both positive and negative feedback in the past month, with several significant trends emerging:Service Quality and Technician Performance: - Positive comments highlighted individual technicians like Ed, Kerry, Jeff, and Tim for being professional, knowledgeable, and personable. They effectively diagnosed issues and provided valuable maintenance advice. Reviewers appreciated the technicians' communication skills and thoroughness. - However, negative experiences frequently mentioned issues with technicians either failing to diagnose problems correctly or conducting work that led to further complications. There were frustrations about technicians not following explicit instructions or being unhelpful in their communication.Pricing Transparency and Value: - A prevalent concern among reviewers revolved around high pricing and unclear billing practices. Multiple customers expressed shock at the costs for services perceived to be simple, such as unclogging a sink or repairing a gas line. Many felt that the charging of consultation fees before providing an estimate contributed to a negative perception of the company's pricing structure. - Several reviewers mentioned feeling like they had been taken advantage of, leading to the impression of price gouging. Instances of being charged significantly more than competitors for similar services were particularly detrimental to the company Read less