Larry & Sons

The reviews are highly polarized, revealing a clear division between satisfied and dissatisfied customers. On one hand, commendations focus on the efficiency and professionalism of technicians, with several reviews noting quick response times for urgent plumbing and HVAC issues. Customers highlighted that specific technicians left positive impressions through their diligence, knowledge, and courte... Read more

The reviews are highly polarized, revealing a clear division between satisfied and dissatisfied customers. On one hand, commendations focus on the efficiency and professionalism of technicians, with several reviews noting quick response times for urgent plumbing and HVAC issues. Customers highlighted that specific technicians left positive impressions through their diligence, knowledge, and courteousness. This indicates that when patients receive direct service, many customers find the experience satisfactory. On the other hand, multiple reviews illustrate considerable dissatisfaction centered mostly on perceived unethical pricing practices. Many customers reported feeling taken advantage of with unexpectedly high charges, especially after emergency calls. There are numerous instances where customers mentioned being quoted exorbitant prices for services they later found could be completed by other providers at a fraction of the cost. Common phrases describe the company as "overpriced," "rip-off," and "scam artists." Moreover, several reviews refer to frustrating experiences with customer service, detailing poor communication from the company's staff regarding scheduling and follow-ups on unresolved issues. Multiple customers have expressed disappointment with how complaints have been handled, often stating that they received inadequate responses or no follow-up at all from management after voicing their concerns. Another recurring theme is the sales pressure and upselling tactics reported by various customers, with a significant percentage mentioning that technicians were more focused on selling new equipment rather than sincerely addressing existing problems. This has led to accusations of using scare tactics, especially when assessing the need for replacements or costly modifications, which erodes the trust between the company and its clients. Overall, while there are commendable experiences regarding specific jobs carried out and the professionalism of some staff members, the overwhelming sentiment suggests serious concerns about overpriced services, questionable business ethics, and inadequate customer support. Potential customers are advised to thoroughly investigate and consider multiple quotes before engaging with Larry & Sons. Read less