KLM Plumbing

The majority of the reviews reflect a positive sentiment towards KLM Plumbing, emphasizing high-quality service and a customer-centric approach. Customers appreciated the thoroughness and care demonstrated by Kosta, who was noted for spending extra time on complex plumbing issues and for giving sound advice regarding future maintenance. The company's willingness to send out the president for urgen... Read more

The majority of the reviews reflect a positive sentiment towards KLM Plumbing, emphasizing high-quality service and a customer-centric approach. Customers appreciated the thoroughness and care demonstrated by Kosta, who was noted for spending extra time on complex plumbing issues and for giving sound advice regarding future maintenance. The company's willingness to send out the president for urgent repairs and offer discounts was seen as a strong point that enhanced customer trust. However, there is a stark contrast in sentiment due to the experiences of one dissatisfied customer who faced significant communication issues. This review indicates frustrations related to missed appointments, lack of follow-up, and a perceived lack of expertise from the technician who came out. This highlights potential inconsistency in service delivery. Common findings suggest that there is a strong customer focus and expertise in resolving plumbing issues, but also an urgent need for improvement in scheduling and communication processes to ensure reliability and consistent customer experiences. Overall, while many customers are inclined to recommend KLM Plumbing based on their positive experiences, the negative feedback indicates a critical area for improvement to maintain and enhance the company's reputation. Read less