Johnson & Johnson Heating & Air Conditioning

The recent reviews of Johnson & Johnson Heating & Air Conditioning present a mixed to predominantly negative sentiment, with several customers expressing dissatisfaction with pricing structures, service quality, and communication. While some customers highlight friendly, competent technicians and commendable service, others report experiences of upselling, misleading estimates, and inadequate resp... Read more

The recent reviews of Johnson & Johnson Heating & Air Conditioning present a mixed to predominantly negative sentiment, with several customers expressing dissatisfaction with pricing structures, service quality, and communication. While some customers highlight friendly, competent technicians and commendable service, others report experiences of upselling, misleading estimates, and inadequate responses to customer complaints. A notable number of reviewers advise caution regarding pricing and suggest ensuring clarity in communication from the outset. Detailed Sentiment Analysis: Overall, the reviews indicate a considerable divide between positive and negative experiences with Johnson & Johnson Heating & Air Conditioning.Positive Experiences: Many customers appreciated the friendliness and professionalism of individual technicians, often mentioning their thoroughness during installations and routine maintenance. Positive sentiments include efficient service, courteous staff, and a willingness to solve problems on-site. Specific names, such as Jasen, Travis, and Todd White, received commendation for their expertise and customer service, indicating that individual technician performance can significantly affect customer satisfaction.Communication and Pricing Issues: A common complaint centers around miscommunication related to pricing. Several reviewers encountered discrepancies in estimates, with some feeling misled by advertised "free estimates" only to face unexpected charges. The sentiment here reflects frustration and distrust towards the company's billing practices. Customers noted they had received significantly lower estimates from competitors, which further fueled their dissatisfaction.Upselling Tactics: Multiple reviews indicated a pattern of upselling, where technicians reportedly prioritized selling additional services or replacements rather than addressing the immediate issues effectively. This behavior was perceived negatively, leading customers to feel that their needs were secondary to profits.Handling of Complaints: There were significant concerns regarding the company Read less