Flowright Plumbing Heating

The reviews indicate a clear division in customer sentiment towards Flowright Plumbing Heating. Positive comments frequently center around their responsiveness, with many users praising individual technicians, such as Ed and CJ, who demonstrated professionalism, efficiency, and a willingness to communicate effectively. Customers appreciated the speed at which these technicians diagnosed issues and... Read more

The reviews indicate a clear division in customer sentiment towards Flowright Plumbing Heating. Positive comments frequently center around their responsiveness, with many users praising individual technicians, such as Ed and CJ, who demonstrated professionalism, efficiency, and a willingness to communicate effectively. Customers appreciated the speed at which these technicians diagnosed issues and completed repairs, often highlighting a user-friendly experience and reasonable pricing, particularly in urgent situations over weekends. In contrast, a significant portion of the reviews reflect customer disillusionment, particularly centered around reliability. Complaints about missed appointments, lack of follow-up, and poor communication are prevalent. Customers expressed frustration over taking time off work for scheduled service visits only to be met with no-shows or late arrivals without adequate notice. Many mentioned instances where after paying deductibles, the service promised was either not delivered or inadequately addressed, leading to accusations of dishonesty and subpar work practices. Additionally, complaints regarding the quality of work delivered were noted, with some customers pointing out that installations were performed poorly and that additional charges for code upgrades felt unjustified. Specific instances of perceived fraud emerged where customers claimed they were misled about coverage under their home warranties, resulting in costly out-of-pocket expenses for work that should have been included. Furthermore, customers described interactions as unprofessional on occasions, with some reports of rude behavior from staff, which exacerbated negative experiences. Overall, while Flowright Plumbing Heating has demonstrated the potential for effective service through certain staff members, systematic issues surrounding reliability, communication, and business practices appear to hinder their overall reputation. Continued concerns about trust and quality of service highlight the necessity for significant improvements in these areas to foster a more consistent and positive customer experience. Read less