Epic Kitchen And Bath

Upon reviewing the feedback for Epic Kitchen and Bath, several common themes come to light.Quality of Work: Some clients commend the quality of the finished projects, specifically when services were delivered through Home Depot. Positive mentions of the installation work, especially in complex remodels, suggest that when the process goes well, the craft and materials used are appreciated. Reviews ... Read more

Upon reviewing the feedback for Epic Kitchen and Bath, several common themes come to light.Quality of Work: Some clients commend the quality of the finished projects, specifically when services were delivered through Home Depot. Positive mentions of the installation work, especially in complex remodels, suggest that when the process goes well, the craft and materials used are appreciated. Reviews reflecting outstanding craftsmanship, timeliness, and thorough project completion contrast sharply with others that highlighted poor service.Communication Issues: A recurring complaint is the lack of effective communication from Epic Kitchen and Bath. Multiple reviews indicate that clients felt left in the dark regarding their project updates, causing avoidable delays. Specific examples include instances where job sites were left unattended without prior notice, leading to dissatisfaction and frustration over incomplete projects.Customer Service: Negative feedback primarily revolves around customer service, with reports of rudeness, dismissive attitudes, and a refusal to address ongoing issues once the project was underway. Several clients expressed disappointment over the unprofessional demeanor of staff, particularly regarding follow-up actions that were either incomplete or ignored.Project Management and Coordination: Many reviewers mentioned a troubling reliance on clients to manage their own projects. Customers expected Epic to handle project coordination but reported being required to oversee their jobs actively. This led to miscommunication between different trades Read less