Charles F Murphy, Inc.

The reviews reveal a contrasting experience between long-standing customers and relatively newer ones. Established customers, some with decades of loyalty to the company, typically report very positive experiences, emphasizing the friendly and knowledgeable nature of the staff and their commitment to tackling challenging plumbing tasks. They note that the company has a reliable, if a bit tradition... Read more

The reviews reveal a contrasting experience between long-standing customers and relatively newer ones. Established customers, some with decades of loyalty to the company, typically report very positive experiences, emphasizing the friendly and knowledgeable nature of the staff and their commitment to tackling challenging plumbing tasks. They note that the company has a reliable, if a bit traditional, approach to service, and appreciate the personal relationships built over years of business. On the flip side, newer customers express strong dissatisfaction, primarily regarding high costs for services rendered and inadequate communication. Several reviews mention instances of being charged exorbitant fees for seemingly simple jobs, with some individuals feeling that they were taken advantage of due to lack of transparency around pricing. Customers frequently express frustration over delays in service, unreturned calls, and a perceived lack of accountability from customer service representatives, which in some cases led to dismissive responses to complaints. One common theme is the perception of inefficiency in the company's billing and appointment management. Multiple reviewers highlight issues such as unexpected charges, delayed invoices, and service fees that seemed mismanaged. The absence of timely follow-up after initial consultations or service calls is also noted, leading to disappointments among those who expected a higher level of customer service. In summary, while long-term customers express strong loyalty and satisfaction with the depth of service and expertise, newer clients confront challenges with pricing, poor communication, and perceived inefficiencies in service delivery. This suggests a need for the company to address operational issues and enhance customer support systems to better accommodate and retain new clientele, while also maintaining the high quality of service that established clients have come to expect. Read less