Atlantic Blue Water Services - Frederick

The reviews indicate a divided sentiment regarding Atlantic Blue Water Services. Positive feedback highlighted the company's responsiveness, effectiveness in handling urgent repairs, and knowledgeable staff. Multiple customers appreciated the quick response times, with one review particularly noting that the company provided an immediate quote and initiated the permit process efficiently, showca... Read more

The reviews indicate a divided sentiment regarding Atlantic Blue Water Services. Positive feedback highlighted the company's responsiveness, effectiveness in handling urgent repairs, and knowledgeable staff. Multiple customers appreciated the quick response times, with one review particularly noting that the company provided an immediate quote and initiated the permit process efficiently, showcasing their organized approach to service. The technicians are described as friendly and professional, contributing to a positive customer experience overall. One reviewer even emphasized their strong satisfaction, recommending Atlantic Blue for quality, service, and value. In contrast, some reviews raised concerns regarding ethical practices, especially relating to pricing and transparency. One reviewer accused the company of attempting to take advantage of an elderly customer by quoting a price that was double what a competitor offered. This raised alarm about potential overcharging practices that could undermine trust. Additionally, there was feedback indicating dissatisfaction with the company's advertising, particularly the assertion of 24/7 availability, which another reviewer felt was misleading when they discovered that service was not offered on weekends. In summary, while many customers have had satisfactory and even commendable experiences with Atlantic Blue Water Services, particularly in emergencies, the company faces scrutiny regarding its pricing practices and the accuracy of its advertising claims. Addressing these issues could help enhance their reputation and customer trust. Read less