Pletsch Plumbing

Several themes emerge from the reviews of Pletsch Plumbing.Service Response and Timeliness: A number of reviews indicated that Pletsch Plumbing is responsive, particularly in emergencies. One customer noted they had urgent plumbing issues addressed within hours, which was highly appreciated. This responsiveness appears to be a strong point for the company, allowing customers to feel that they can ... Read more

Several themes emerge from the reviews of Pletsch Plumbing.Service Response and Timeliness: A number of reviews indicated that Pletsch Plumbing is responsive, particularly in emergencies. One customer noted they had urgent plumbing issues addressed within hours, which was highly appreciated. This responsiveness appears to be a strong point for the company, allowing customers to feel that they can rely on the business during plumbing emergencies.Quality of Work: The quality of work performed is a significant point of contention. While some clients reported satisfaction with the repairs done, others encountered incompetence. Specific criticisms included improper initial assessments and temporary fixes that led to further costs for needed repairs. For instance, one customer felt a simple faucet leak repair was mismanaged, escalating their situation rather than resolving it.Customer Service Issues: A recurring complaint among several reviews is dissatisfaction with customer service. From perceived rudeness to dismissiveness, particularly from the owner, many customers felt their concerns were not addressed adequately. The tone of communication, especially in follow-up interactions, led to frustration, contributing to a negative overall experience for some.Billing Practices: Several reviewers noted concerns over billing practices, particularly regarding transparency in pricing and securing payment before services were completed. The feeling was that customers were charged for issues that should have been resolved on the first visit or for services that did not fully meet their expectations.Trust and Recommendations: Given the discrepancies in experiences, trust in the company is divided. Some customers wholeheartedly recommend Pletsch Plumbing based on their positive encounters, while others vehemently advise against using the company, citing poor service and problematic interaction. In conclusion, Pletsch Plumbing seems to excel in prompt service for urgent plumbing issues, but experiences with the quality of work and customer service vary widely. Potential customers might tread carefully, weighing the positive aspects of quick response against the negative feedback regarding repair quality and customer interactions. Read less