Pipe Dreams Plumbing and Heating LLC

The overarching theme within the reviews indicates a significant disappointment with customer service and communication practices at Pipe Dreams Plumbing and Heating LLC. Multiple reviewers noted their experiences with being unresponsive; customers have reported unanswered calls and emails, particularly during emergencies, which aggravates the situation further. The callousness and perceived ruden... Read more

The overarching theme within the reviews indicates a significant disappointment with customer service and communication practices at Pipe Dreams Plumbing and Heating LLC. Multiple reviewers noted their experiences with being unresponsive; customers have reported unanswered calls and emails, particularly during emergencies, which aggravates the situation further. The callousness and perceived rudeness of the staff have been called out, particularly when customers reached out for assistance with urgent plumbing issues. Additionally, there is a prevalent concern regarding transparency and reliability. One reviewer mentioned being charged for a service assessment that did not lead to any follow-up or further assistance, leading to feelings of being scammed. The discrepancy noted between the services advertised on their website and the actual services provided has resulted in confusion and frustration for customers who relied on their claims during critical situations. In one case, a client was misled to believe that the company would assist with a flooding issue, only to be told later that they do not cater to residential work, which forced them to endure a prolonged emergency without the necessary support. Overall, the reviews emphasize a pressing need for improvement in communication, service reliability, and customer service etiquette, with several customers strongly advising against using their services based on recent experiences. Read less