Michael & Son Services Hyattsville

Michael and Son Services receives strong marks for professionalism and experience across the majority of reviews, with dozens of customers praising named technicians for being courteous, knowledgeable, communicative, and thorough. Project completion is generally positive, with most jobs described as finished in a single visit, though a meaningful minority of negative reviews cite incomplete work, ... Read more

Michael and Son Services receives strong marks for professionalism and experience across the majority of reviews, with dozens of customers praising named technicians for being courteous, knowledgeable, communicative, and thorough. Project completion is generally positive, with most jobs described as finished in a single visit, though a meaningful minority of negative reviews cite incomplete work, technicians lacking proper equipment, and at least one case of a newly installed toilet leaking sewage. The most significant drag on the overall WW Score is pricing, which is the single most-cited complaint across the review set — multiple customers describe being misled about the $69 diagnostic fee, receiving quotes double or triple competitor prices, and feeling pressured toward unnecessary replacements. A small but notable cluster of serious negative reviews describes technicians who were rude, incompetent, or left work in worse condition than they found it, which tempers the otherwise strong professionalism and experience scores. Read less